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REVISION POLICY

The allotted number of revisions is based on your selected package and you can demand as much revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs are met. You are not liable to pay an additional price if the design concepts are not changed. You will have your revised design in 48 hours.

TURN AROUND TIME

Wizweaver Consultinghas a 48-72 hour turnaround time for most design services. This is not the complete time from start to finish for a project, only the turnaround time for a single iteration of a design stage. Depending on the kind of service, the time required for revisions could be a minimum of 48 hours to 72 hours, which means 3 working days. For example:

  • Logo Orders placed or Revisions Requested on a Monday will be delivered by Wednesday.
  • Logo Orders placed or Revisions Requested on a Friday will be delivered by the end of the day Tuesday.

REFUND POLICY

Wizweaver Consultingoffers a 100% Refund on all its design services; however, it is not an unconditional 100% refund, and certain conditions still apply.

Wizweaver Consultingoffers a 100% Money Back Guarantee on all its design services. Customers can claim 100% of their money paid for the service back under the following circumstances:

  • Wizweaver Consulting’s Refund Policy will be Void if;
    • You have chosen a special or a custom package.
    • The primary design concept (for any service) has been approved.
    • The Logo has been finalized.
    • The website has been designed, developed, and deployed live.
    • You have demanded revisions.
    • The cancellation has been made due to reasons non-related to the project.
    • The company has not been contacted for more than 2 weeks within the timeframe of the initial 30 to 45 days.
    • Company’s policies, or policy, have been violated.
    • Other company or designer has been approached for the same project.
    • The creative brief is lacking in required information.
    • A complete design change has been demanded.
    • The claim has crossed the given ‘request for refund’ time span.
    • The business is closing or changing name or business.
    • Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
  • If the Project has been on-board for more than 25 days, and prospects have been made according to the clients' requirements. The client then will be entitled to a 50% refund, if the project exceeds 35 days, the client will be entitled to a 30% refund.
  • Once a client has accepted multiple sets of revisions (for any service),
  • The client may be entitled to claim 50% of the refund after discussion with their Project Manager.
  • The refund approval will be at the discretion of Wizweaver Consulting's Management.
  • If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, the refund will only be applicable on that particular service and ‘not’ the entire bundle.
  • Cancellations of orders prior to project initiation due to reasons unrelated to the design service itself for any number of reasons will be subjected to a 33% cancellation administrative fee.

Note: Wizweaver Consultinghold all the rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of Wizweaver Consulting. The company will be the rightful owner of the designs.

QUALITY ASSURANCE POLICY

Wizweaver Consultingwill do its best to meet your requirements, and our designers do their best to fulfill your expectations. We believe in providing the best designs, and each of our designs is well researched and well-crafted.

100% SATISFACTION GUARANTEE

Our unlimited revisions policy is to make sure that you are 100% satisfied.

We aim at exceeding your expectations and strive to accomplish it.

We do not stop our revisions until you are completely satisfied with your design (number of revisions will be according to your package).

DELIVERY POLICY

The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email will also be sent.

The turnaround time will be according to the package, the minimum time required is 2 business days.

Websites will only be made live once all dues have been cleared. Under no condition a website will be made live if there are any kind of dues outstanding.

In case of an urgent or rush order, contact our customer support team.

DESIGN OWNERSHIP & RIGHTS

All finalized Designs provided by Wizweaver Consultingare done so on a written request of finalization by the client and upon finalization, the client receives all the final core files of the logo and owns 100% of all rights of ownership to the said logo.

Client shall own the final the Final Design provided by Wizweaver Consultingin all its entirety.

All ownership rights of the said finalized design will belong to the client 100%.

The Client is free to use the finalized design as they see fit.

Client shall not, however, own any materials, media, or other content generated during any revision cycles leading up to the Final Product.

CONTENT CREATION & POPULATION

Wizweaver Consultingwill not be responsible for creating or populating content (e.g., text/Images) into the website, unless purchased exclusively otherwise. In which case:

  • Wizweaver Consultingwill populate the website with content created for the client.
  • The content/text for the website will be created specifically for the customer's website.
  • Wizweaver Consultingwill populate the website with images.
  • Wizweaver Consultingwill acquire stock imagery for the client from stock photo websites.
  • Images will be purchased upon approval from the client.
  • Wizweaver Consultingwill not be responsible in any way shape or form, for any similarities between images used on the site that may or may not resemble other websites.
  • Wizweaver Consultingwill populate the website with products and product details.
  • Product images and product details will be provided by the client.

N.D.A. & REPUTATION MANAGEMENT POLICY

Wizweaver Consultingdoes not share the customer information regarding their project or contact details with anyone. The client's person and project information are kept confidential at all points.

Once the project is completed successfully. Both parties Wizweaver Consultingand The Client agree not to intentionally defame or otherwise disparage the other with respect to matters arising after project completion.

Once the project is completed successfully. Each Party agrees to refrain from (and Web Designs Prime shall take reasonable steps to cause its officers and directors to refrain from), either directly or indirectly, hereafter making any defamatory comments of any type or nature whatsoever to anyone about the Client (and in the case of the Company, its employees, officers, directors, agents, consultants, affiliates, investors, or business partners).

RECORD MAINTENANCE

Wizweaver Consultingkeeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.

CUSTOMER SUPPORT

Our Customer Support Team is present in the office Monday - Friday 9 AM to 5 PM GMT to answer all of your concerns and queries over the phone. All other queries after business hours need to be emailed through the Team Works Account section by the customer and will be picked up the next working day.

TECHNICAL SUPPORT POLICY

Wizweaver Consultingis primarily a design service and design consultancy provider. We will design and develop the services that the client needs. On occasions our packages and services purchased will include technical aspects to help the client with their websites and emails. Web Designs Prime will provide the client with the basic information regarding those services and the settings required to make those services work. Wizweaver Consultingwill not be responsible for providing detailed trainings or installations of said services on the Customer's end. Such services may include but not limited to:

  • Website Deployment
  • Website Content Management System (CMS: Content Management System)
  • Emails Setup

COMMUNICATION POLICY

All Feedback requests or Revisions Requests, Refund Requests, or any other instructions that pertain to the order need to be done through the OctaGroup Design Services TeamWork Account platform in order to be considered official.

Wizweaver Consultingwill not be responsible for any communication done via any other platform than OctaGroup Design Services TeamWork Account or any phone numbers not provided by us or given on our official website.

Emails Sent back and forth through official emails that are "...@Wizweaver Consulting.com" are to be only considered forms of valid communication.

We are not responsible for any damages, issues, or delays caused due to contacts made through means of communication not provided by us.

We take full responsibility for all the information provided through our official domains.